CONDITIONS OF USE

Purpose of the website and designation of the parties

This website is published by the company SELF, a limited liability company with a capital of €7,622.45, registered with the Trade and Companies Register of Clermont-Ferrand under number B 438 231 425, and whose registered office is located at 52 bd Montchalamet, 63130 Royat, FRANCE.

Subscribing to a contract governed by these general conditions, with the publisher of this website, implies the acceptance, by the internet user, of these general conditions. By doing so, the internet user acknowledges having fully read them. This acceptance will consist of the internet user checking the box corresponding to the following statement: "I acknowledge that I have read and accepted the general terms and conditions of sale and use of the website."

Checking this box will be deemed to have the same value as a handwritten signature by the internet user. The internet user acknowledges the evidential value of the automatic recording systems of the publisher of this website and, unless proven otherwise, waives the right to contest them in case of dispute. Acceptance of these general conditions implies that internet users have the legal capacity to do so, or failing that, they have authorization from a guardian or curator if they are incapable, from their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.

Subscription Modalities of Orders and Description of the Purchase Process

In order to comply with the provisions of the Digital Economy Trust Law of June 21, 2004, the ordering process will be described below: To place an order, customers can select one or more items and add them to their cart. Once their order is complete, they can access their cart by clicking on the designated button.

By reviewing their cart, members will have the option to verify the quantity and nature of the items they have chosen and can check their unit price as well as the total price of the order. They will have the option to remove one or more items from their cart.

If they are satisfied with their order and wish to proceed with it, customers can click on the "validate" button, after which they will be directed to a form where they can either enter their login credentials if they already have them, or register on the site by completing the presented form with their personal information.

Once they are logged in or after they have completed the form, customers will be prompted to verify or modify their delivery and billing details and will then be prompted to make their payment by being redirected to the secure payment interface.

Once the payment is received by the site publisher, the latter undertakes to acknowledge receipt to the customer electronically, within a maximum period of 24 hours. Similarly, and within the same deadlines, the publisher undertakes to send the customer a summary email of the order and confirm its processing, also including all information relating to the order, the products ordered, their delivery, as well as the terms of exercising their right of withdrawal.

The prices indicated on the site are understood in Euros, including VAT for Europe, excluding for other countries, and excluding delivery charges. These prices may be modified at any time by the publisher; the prices displayed are only valid on the day of the order and do not have any future effect.

Delivery charges will be indicated to the customer after entering the delivery address and before any payment. The products and items sold remain the property of the seller until their price is fully paid, in accordance with the present retention of title clause.

The availability of products is indicated on the site, in the description of each item.

Payment Information

The customer can place an order on this site and can make payment by credit card via Stripe or Paypal.

Payments by credit card are made through secure transactions.

The delivery times defined in the article below only begin to run from the actual receipt date of the payment by the seller, the latter being able to provide proof by any means.

Delivery

Orders will be shipped via Colissimo tracked mail or by carrier, after the production lead time. The manufacturing lead times are on average 15 days after receipt of your order. These lead times may be longer if the order includes multiple items or if the raw material is temporarily out of stock. In this case, an email will be sent to you indicating the estimated production lead time. If you consider this lead time too long, you may request the cancellation of your order. Delivery times depend on the chosen carrier and the delivery country. As an indication: 2 days for France, between 2 and 7 working days for Europe, and 7 to 15 working days for the rest of the world.

The transfer of risks takes place upon delivery, at the time of handing over the Products. It is strongly recommended that the Customer or the recipient of the Order check the condition and conformity of the package upon delivery. If the package appears damaged or opened, the Customer is requested to make reservations on the electronic support of the delivery receipt issued by the carrier. If the package appears empty, the Customer must refuse the delivery and contact us as soon as possible. Any claim relating to an apparent defect or damage during the delivery of a Product must, in order to be valid vis-à-vis the carrier, be addressed without delay from the receipt of the goods, by email or letter addressed to the Site's Customer Service. In the event of refusal of delivery or return of the Product for the aforementioned reasons, the Customer may request the cancellation of their order.

SELF reserves the right not to make any shipments during its vacation periods, which will be announced on the website.

Provisions regarding consumer rights

The legal withdrawal period is fourteen (14) clear days from the receipt of the Product, in accordance with articles L 221-18 and following of the Consumer Code.

The right of withdrawal can be exercised by the Customer through any unambiguous statement expressing their intention to withdraw or by sending the withdrawal form, available on the last page of these general terms and conditions of sale, duly completed.

The burden of proving the effective exercise of the right of withdrawal lies with the Customer.

The Customer must return the Product without undue delay and at the latest within fourteen (14) days following the communication of their decision to withdraw.

The Customer returning the Product within this period is entitled to a refund of the price of the ordered Product and a refund of the outbound delivery costs based on the cost of standard delivery, regardless of the delivery method selected by the Customer when placing the order. If the Customer returns the products by their own means, the return costs will be borne by the Customer.

The refund of the returned Products at the invoiced price, including outbound delivery costs, will be made using the same payment method as was used to pay for the order. The refund will be made within fourteen (14) days following the retrieval of the Product.

In the event of the use of the right of withdrawal for only part of the order, only the price invoiced for the returned Products will be refunded. The delivery costs of the order will remain at the Customer's expense. In the case of partial withdrawal of the order, the Customer who benefited, during the initial order, from free delivery due to exceeding a certain order amount, may be billed for the delivery costs corresponding to their actual order, if the latter falls below the free delivery threshold.

Conformity - Warranty

The products shipped are thoroughly inspected by SELF.

The products sold on this website are handmade artisanal products. Small imperfections that may appear from one piece to another cannot be considered defects.

The Customer must ensure that the Products delivered to them correspond to their Order.

In the event that the items delivered do not conform to their order, the Customer is invited to inform us and return the affected Product(s) to our address - SARL SELF - SERVICE RETOUR - 52 BD MONTCHALAMET - 63130 - ROYAT - FRANCE.

Notwithstanding the specific warranty conditions provided to the Customer with the delivered Product, the Products presented on the Website are subject to the following warranty conditions:

Legal Warranty of Conformity:

In accordance with articles L217-3 and following of the Consumer Code, the legal warranty of conformity allows the Customer who has received a non-compliant product or a product with conformity defects to benefit from a period of two (2) years from the delivery of the product to take action. This warranty allows the Customer to choose between repairing or replacing the product.

"Article L.217-3 of the Consumer Code:

The seller delivers a product in accordance with the contract and the criteria set out in article L. 217-5.

He is liable for defects in conformity existing at the time of delivery of the goods within the meaning of article L. 216-1, which appear within a period of two years from that delivery. The seller is also liable, during the same periods, for defects in conformity resulting from packaging, assembly instructions, or installation when it has been charged to him by the contract or has been carried out under his responsibility, or when incorrect installation, carried out by the consumer as provided for in the contract, is due to deficiencies or errors in the installation instructions provided by the seller. This warranty period applies without prejudice to articles 2224 and following of the Civil Code. The start date of the consumer's action is the day on which the consumer becomes aware of the non-conformity."

"Article L.217-4 of the Consumer Code:

The product conforms to the contract if it notably meets the following criteria:

1° It corresponds to the description, type, quantity, and quality, notably with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;

2° It is suitable for any special use sought by the consumer, brought to the seller's attention no later than at the time of conclusion of the contract and accepted by the latter;

3° It is supplied with all accessories and installation instructions, which must be provided in accordance with the contract;

4° It is updated in accordance with the contract."

Hidden Defects Warranty:

In accordance with articles 1641 and following of the Civil Code, the warranty against hidden defects allows the Customer to choose between the resolution of the sale, which implies that the Customer returns the product and receives a refund from SELF, or a reduction in the sale price, which means that the Customer keeps the product but receives a partial refund from SELF. The Customer has a period of two (2) years from the discovery of the defect to take action.

"Article 1641 of the Civil Code: The seller is bound by the warranty for hidden defects in the item sold that render it unfit for its intended use, or that so impair its use that the buyer would not have acquired it, or would have paid a lower price for it, had he known of them."

"Article 1648 of the Civil Code, first paragraph: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect."

The repair of the consequences of the hidden defect, when proven, involves, at the Customer's choice, unless this choice entails a cost manifestly disproportionate to the other option:

• either repairing the item,
• or replacing it, or refunding it,

In the case of a refund request, the Customer will be refunded after an expert examination of the Product and within 30 days after its receipt by SARL SELF.

Member Area

The creation of a personal space is an essential prerequisite for any order by a user on this website. To this end, the member will be asked to provide a certain amount of personal information. The member undertakes to provide accurate information under penalty of contract termination at the initiative of the publisher and deletion of the customer account. Some information will be deemed essential for the conclusion of the contract, and its collection will be necessary for the creation of the personal space and the validation of the contract conclusion. The refusal by a member to provide such information will prevent the creation of the personal space and, incidentally, the validation of the order.

This space allows the customer or member to consult all their orders placed on the site, and also allows them, if necessary, to track the delivery of purchased goods.

If the data contained in the personal space section were to disappear as a result of a fortuitous event, technical failure, or force majeure, the responsibility of the publisher of this site could not be engaged, as this information has no probative value but only serves an informative purpose. However, the publisher undertakes to securely retain all contractual elements required by law or current regulations.

The pages relating to personal spaces can be freely printed by the account holder in question but do not constitute proof; they are only informative to ensure effective management of orders by the customer.

When creating the personal space, the user is prompted to choose a password. This password ensures the confidentiality of the information contained in their "my account" section, and the user therefore agrees not to transmit or communicate it to a third party. Failing to do so, the website cannot be held responsible for unauthorized access to a user's account.

The publisher reserves the exclusive right to delete the account of any member who has violated these general terms and conditions (including but not limited to, when the member has knowingly provided incorrect information during registration and the creation of their personal space) or any inactive account for at least one year. Such deletion shall not constitute damage to the excluded member, who shall not be entitled to any compensation as a result.

This exclusion is not exclusive of the possibility for the publisher to initiate judicial proceedings against the member, when justified by the facts.

Newsletter

By checking the box provided for this purpose or by expressly agreeing to this, members accept that the publisher may send them, at a frequency and in a form that it determines, a newsletter containing information related to its activities.

When the user checks the box provided for this purpose, they agree to receive commercial offers from the publisher of this website for products and services similar to those ordered.

Mentions regarding the Data Protection Act of January 6, 1978

Internet users have the freedom to provide personal information about themselves. The provision of personal information is not essential for browsing the site. However, registration on this site requires the collection, by the publisher, of a certain amount of personal information concerning Internet users. Internet users who do not wish to provide the necessary information for using the services offered by this site, and, if applicable, necessary for creating a personal account, will not be able to use the services offered by the publisher of this site or place orders on this site.

As part of an order on this site, information relating to the collection of payment data, including the credit card number and its use for commercial identification purposes, is subject to the consent of the individual concerned, through the various forms on the site.

The data collected is necessary for the proper administration of the services offered on this site and for the publisher's compliance with its contractual obligations. This data is retained by the publisher solely in this capacity, and the publisher undertakes not to use it for any other purpose or to transmit it to third parties without the express consent of users or as provided by law.

The contact details of all users registered on this site are stored for 36 months, a reasonable period necessary for the proper administration of the site and for normal data usage. This data is kept securely, using current technological means, in accordance with the provisions of the Data Protection Act of January 6, 1978.

In accordance with the latter, users have the right to object to, question, access, and rectify the data they have provided. To exercise these rights, they simply need to request it from the publisher of this site, by sending an email to the following address: info@self-online.com, or by postal mail to the address of the publisher's headquarters mentioned at the beginning of these general conditions. The personal data collected is processed by computer and is exclusively reserved for the publisher of the site. The personal data collected is not transferred abroad.

Furthermore, the publisher reserves the right to collect the public IP (Internet Protocol) address of all Internet users. The collection of this IP address will be done anonymously, it will be retained for the same duration as personal information, and will only be used to enable the proper administration of the services offered on this site. The IP address consists of a series of numbers separated by dots allowing the unique identification of a computer on the Internet network.

Mentions regarding the collection of "cookies"

In order to enable all Internet users to navigate optimally on this website and to enhance the functionality of various interfaces and applications, the publisher may deploy a cookie on the user's computer. This cookie allows for the storage of information related to website navigation (date, page, hours), as well as any data entered by users during their visit (searches, login, email, password). These cookies are intended to be stored on the user's computer for a variable duration of up to 12 months and may be read and used by the publisher during a subsequent visit by the user to this website.

The user has the option to block, modify the storage duration, or delete this cookie through the browser interface (usually: tools or options / privacy or confidentiality). In such a case, browsing on this website will not be optimized. If systematic disabling of cookies on the user's browser prevents them from using certain services or functionalities provided by the publisher, this malfunction cannot constitute any damage for the member, who cannot claim any compensation as a result.

Internet users also have the option to delete cookies previously stored on their computer by accessing the appropriate menu in their browser (usually, tools or options / privacy or confidentiality). Such action does not affect their browsing on this website, but it will cause users to lose all the benefits provided by the cookie. In this case, they will need to re-enter all their information.

Exemption of the publisher's liability in the execution of this contract

In the event of inability to access the website due to technical problems or of any nature, the Internet user or the customer cannot claim damages and will not be entitled to any compensation.

In the event of delivery of a visibly damaged package, it is the responsibility of the customer to refuse it in order to benefit from the warranty offered by the carrier.

The unavailability, even prolonged and without any time limit, of one or more products cannot constitute a prejudice for Internet users and cannot under any circumstances give rise to the granting of damages from the website or its publisher.

The visual representations of the products published on this website are guaranteed by the publisher to be perfectly faithful to reality, in order to fulfill its obligation of perfect information. However, given the current state of technology, the rendering of these representations, particularly in terms of colors or shape, may vary significantly from one computer to another or differ from reality depending on the quality of graphic accessories and the screen or display resolution. These variations and differences cannot in any case be attributed to the publisher, who cannot be held responsible for them.

The hyperlinks present on this website may refer to other websites, and the responsibility of the publisher of this website cannot be engaged if the content of these sites violates current legislation. Similarly, the responsibility of the publisher of this website cannot be engaged if the visit to one of these sites by the Internet user causes them harm.

Intellectual Property Rights Regarding Elements Published on the Present Site

All elements comprising this website belong to the publisher and are therefore protected by legislation regarding intellectual property.

Therefore, users acknowledge that, without authorization, any total or partial copying, distribution, or exploitation of one or more of these elements, even if modified, may lead to legal proceedings brought against them by the publisher or its rights holders.

This protection extends to all textual and graphical content of the site, as well as its structure, name, and graphic design.

Mediation of Consumer Disputes:

Amicable resolution of disputes between the professional and the consumer in accordance with Articles L611-1 to L641-1 and R612-1 to R616-2 of the Consumer Code.

In the event of an unresolved dispute between the Professional and the Consumer, the consumer may contact the consumer mediator.

Before contacting the consumer mediator, the consumer must have already attempted to resolve their dispute directly with the professional through a written complaint or have made a complaint according to the terms of the contract concluded with the professional.

Consumer mediation is an extrajudicial resolution of consumer disputes.

If the conditions are met, consumer mediation will proceed according to a precise process and in accordance with the applicable texts.

The procedure is free of charge for the consumer (R612-1 of the Consumer Code).

TO CONTACT THE CONSUMER MEDIATOR:

If no agreement with the professional following a complaint,

Amicable resolution of disputes between the professional and the consumer in accordance with Articles L611-1 to L641-1 and R612-1 to R616-2 of the Consumer Code (Conditions for admissibility). Procedure free of charge for the consumer.

The consumer mediator is neutral, independent, and impartial. The mediator is not part of the company with which the consumer has a dispute.

MEDIATION – LET'S LIVE BETTER TOGETHER

www.mediation-vivons-mieux-ensemble.fr

2 impasse de Beauregard 54000 NANCY

mediation@vivons-mieux-ensemble.fr

IMPORTANT:

• Never send original documents requested to the consumer mediator. Please send photocopies.
• Never send defective, disputed, or refundable items to the consumer mediator.
• Please provide your phone number and email address.
• Please do not send emails for information purposes.
• Emails sent for information (outside of a complaint) will not be processed.

Online Dispute Resolution Platform:

In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has established an Online Dispute Resolution platform, facilitating the independent, out-of-court resolution of online disputes between consumers and professionals in the European Union. The website is accessible via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Opt-out of Telemarketing:

Telephone contact details will be used for the proper shipment of the package, and if the customer has accepted it in the collection form, for commercial purposes. In accordance with the law of March 17, 2014, you can register on the opt-out list for telemarketing on the website www.bloctel.gouv.fr. This registration is free, and this opt-out list applies to all professionals except those with whom a contract is in progress.

Jurisdiction and Applicable Law:

The following general terms and conditions of sale are subject to French law. Only the French version of these general terms and conditions of sale shall prevail. In the event of any difficulty arising in connection with the ordering or delivery of items, the customer shall have the opportunity, before any legal action, to seek an amicable solution, either through mediation services or notably with the assistance of a consumer association or any other advisor of their choice. Any dispute arising from the interpretation or execution of these general terms and conditions of sale and their consequences shall be brought before the competent courts.

WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the contract.

By mail: S.A.R.L. S.E.L.F 52 BD MONTCHALAMET 63130 ROYAT.

By email: info@laguiole-french-knives.com

I hereby notify you of my withdrawal from the contract for the sale of the following item:

Ordered on () / received on () ................................................................................................

Order number: ................................................................................................................

Last Name / First Name: ............................................................................................................

Postal Address: ...................................................................................................................

Date: .................................................................................................................................

Signature ……………………………....................................................................................................

(only if sending this form on paper)

(*) Delete as appropriate.